Case Manager Position

Who is CATCH?

Every Family. Every Person. A Home. A deep belief that everyone deserves stable and permanent housing is at the core of our culture. We end homelessness for families in Idaho’s Treasure Valley by inspiring stable housing, financial independence, and resilience. Each year, we co-create a new story for over 220 people, using a Housing First philosophy.

The Ada County Case Manager serves our Rapid Re-Housing program in Ada County by managing a caseload of families experiencing homelessness. The Case Manager will build a housing plan with the families to rapidly move them into permanent housing. From there, the Case Manager will counsel and aid families in building family and financial stability in their lives. Further, our Case Manager is expected to embrace a culture of collaboration and resilience, not just inside the walls of our office, but in the community. CATCH strives to be a leader in spreading the model of Housing First throughout Idaho, and this position will build community partnerships in Ada County and advocate for ending homelessness.


  • Work to maintain CATCH’s historic success rate of 80% families that retain stable housing long-term.
  • Be the most collaborative person in every room, continuously building a deeper relationship with referral sources, community partners, and other service providers.
  • Be an assertive voice and resource in Ada County Continuum of Care to the practices of Housing First, Coordinated Entry, and the CATCH model.
  • Report to the Director of Housing Services, informing him on metrics of success, areas for improvement, and suggestions for innovative new practices.
  • Complete 90-day onsite job training
  • Develop working understanding of Rapid Re-housing models, Housing First, Trauma Informed Care, Strengthening Families, and Motivational Interviewing; consistently demonstrates knowledge and understanding of models through all aspects of client care.
  • Interview applicant families and determines program eligibility. Accept new families into the program and review contract of participation with the families.
  • Work with area landlords to secure safe and stable housing for families and to provide rental assistance through the duration of CATCH.
  • Meet frequently with clients to evaluate aspects of current situation, such as personal and family adjustments, finances, employment, food, clothing, housing, and physical and mental impairments to determine nature and degree of problem and possible solutions.
  • Gather information, such as medical, psychological, and social factors contributing to client's situation, and evaluates potential obstacles for self-sufficiency.
  • Counsel client individually, in family, or in other small groups regarding plans for meeting needs, and aids client to mobilize inner capacities and environmental resources to improve social functioning.
  • Help client to modify attitudes and patterns of behavior by increasing understanding of self, personal problems, and client's part in resolving them.
  • Refer clients to community resources and other organizations, as needed.
  • Maintain client files in an organized and timely fashion, including information, such as employment, medical records, or school reports as needed.
  • Review personal goals and performs follow-up to determine quantity and quality of service provided client and status of client's case.
  • Will be required to visit clients in their homes or in institutions.
  • Determine client's eligibility for financial assistance from other social service program eligibility.

Qualifications (Preferred Skills and Experience)

  • A sincere passion for ending homelessness (experience with Housing First programming a plus)
  • Living in Canyon County is strongly preferred.
  • Strongly preferred to possess a Master of Social Work (will consider similar educational achievement in counseling programs)
  • Have or be able to acquire a state Idaho Social Work license
  • At least 3 years of experience in case management with vulnerable populations.
  • Strong written and oral communication skills and an eagerness to apply those skills to different audiences.
  • Fluency with Google Suite, Microsoft Office Suite, database management, and other organizational competencies
  • Must have reliable transportation and be willing to work with-in the community.
  • Preferred: Knowledge and practice of motivational interviewing and trauma-informed services.
  • Preferred: Crisis intervention, harm reduction, client centered care, and strength based philosophies.

What We Are Offering

  • Opportunity be a leader in growing an innovative and much-needed program
  • Working with a team that prides itself on its people-first culture, strategic alignment, and adoption of evidence-based practices
  • For out-of-staters: Be at the forefront of an important social issue in the Treasure Valley, which consistently ranks as one of the most vibrant places to live in the country - a place that continues to grow in culture and quality of life.
  • Competitive package of benefits
  • Wage Range: $20 per hour

How to Apply

To apply, submit your resume and cover letter to our Housing Services Program Director, Jeremy Blades, at

Position will be open until filled.

CATCH is committed to providing equal opportunity to all employees and applicants without regard to race, ethnicity, religion, disability, national origin, age, gender, marital status, sexual orientation, gender identity, veteran or military status.