Case management is one of the most vital components of the CATCH model. Each CATCH family is paired with a licensed social worker who serves as the family’s case manager throughout their time in the program. The case manager works with the family to address the unique issues which led to their homeless episode.
Case managers provide emotional support and encouragement, job and life skills training, budget counseling, individual and family counseling, advocacy and referrals to community resources.
CATCH has a unique style of case management. Case loads are intentionally kept small and manageable so that the social workers are able to build trusting, strong relationships with each CATCH participant. CATCH families are treated as equals and actively participate in their goal setting and case plan. Case managers provide a constant, caring support as CATCH families experience both successes and setbacks on their journey toward self-sufficiency.
Here’s what past CATCH families had to say about their relationship with their CATCH case manager:
Very wonderful-my case managers were very professional, thorough, yet personable and sensitive to our individual situation and needs.
My case manager was very friendly to my family and we will love and miss her. She went out of her way to make sure we had what we needed. She helped in a lot of ways.
- S. S.
Very open. I trust my case manager will point me in the right direction. Any time I have a question she finds the answer. She is very reassuring.
She's awesome. Talks to you like you're a real person and not like you're just a case number on a file. Anytime I needed her she was available to me. I've never had a case worker like her before. She was great.